Our client is a leading adult entertainment social platform and they are looking to recruit and experienced Content Moderator for their offices in Nicosia .
The platform empowers content creators to share exclusive content with their fans. We pride ourselves on providing excellent customer support and maintaining a safe community through robust content moderation.
Key Responsibilities:
- Customer Support: Deliver exceptional customer service through ticketing and live chat channels. Monitor performance and implement improvements where necessary.
- Content Moderation: Ensuring adherence to company policies and community guidelines. Coordinate the integration of Hive AI moderation software with human review processes.
- Problem Resolution: Address and resolve customer issues and content moderation challenges promptly and effectively.
- Collaboration: Work closely with other departments to ensure seamless operations and contribute to the continuous improvement of processes and policies.
Qualifications:
- Proven experience within a customer support or content moderation environment.
- Strong leadership and people management skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills.
- Familiarity with customer support ticketing systems and live chat software.
- Experience with content moderation tools, preferably Hive AI, is a plus.
- Ability to handle sensitive and potentially explicit content in a professional manner.
- Strong problem-solving skills and the ability to work under pressure.
- High level of integrity and ethical standards .
Salary:
To apply:
Please send your CV to StaffMatters at admin@smstaffmatters.com and mention that you are applying for the vacancy of Content Moderator with reference number 2845.
Or you can apply directly through your candidate login by hitting the APPLY button.
